Kontaktinformationen

Vastholm

Operated from Oberhausen, Germany

Email: support@vastholm.com

Customers can contact Vastholm by email for order questions, shipping questions, return requests, refund questions, product questions, damaged item reports, incorrect item reports, or general customer support.

Please include your order number when contacting us about an existing order.

For return requests, please include the order number, the item you would like to return, and the reason for the return.

For damaged, defective, or incorrect items, please include photos of the item, packaging, and shipping label where possible.

We aim to respond within 1-3 business days.

Response times may be longer during weekends, public holidays, high-volume periods, or unexpected operational delays.

Customer support is provided by email only unless another contact method is added to the store.