Widerrufsrecht

This policy applies to orders placed with Vastholm and delivered in the United Kingdom. Nothing in this policy affects your statutory rights.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason.

The cancellation period ends 14 days after the day on which you, or a person nominated by you, receives the goods. Where an order is delivered in more than one shipment, the period ends 14 days after the day you receive the last item.

How to cancel

To exercise your right to cancel, email support@vastholm.com before the cancellation period expires. Please include your order number, the name and email address used at checkout, and the items you wish to return.

You may use the following wording, though you are not required to: "I hereby give notice that I cancel my contract of sale for the following goods: [item], ordered on [date], order number [number], name [name], address [address]."

Please contact us before sending anything back. Returns sent without prior contact may not be identifiable to an order, which can delay or prevent your refund.

Returning the goods

After telling us you wish to cancel, you must send the goods back without undue delay and within 14 days of that notification. We will provide the return address when you contact us.

You are responsible for the cost of returning the goods, unless the item is faulty, damaged, incorrect, or not as described.

We recommend using a tracked service and retaining proof of postage. You are responsible for the goods until they reach us.

Refunds

Where you cancel under your statutory right to cancel, we will refund the price you paid for the goods together with the standard delivery cost you paid on the original order.

If you chose a delivery method more expensive than our standard option, we will refund the standard delivery cost only.

We will issue your refund without undue delay, and no later than 14 days after the day we receive the goods back, or 14 days after you provide evidence that you have sent them back, whichever is earlier.

Refunds are issued to the original payment method used at checkout. Depending on your bank or card issuer, it may take several further business days for the refund to appear in your account.

Condition of returned goods

You may handle the goods as you would in a shop in order to establish their nature, characteristics, and functioning.

If the value of the goods is reduced because you handled them beyond this, we may deduct that reduction in value from your refund. This may apply where items show signs of wear, washing, damage, perfume, makeup or deodorant marks, stains, or alteration, or where tags or original packaging are missing.

Exceptions to the right to cancel

The right to cancel does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons, if they have been unsealed after delivery. This includes earrings and other pierced jewellery.

The right to cancel also does not apply to goods made to your specification or clearly personalised.

These exceptions do not apply where an item is faulty, damaged, incorrect, or not as described.

Faulty, damaged, or incorrect items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described.

If an item is faulty, damaged, incorrect, or not as described, you have a short-term right to reject it and obtain a full refund within 30 days of receiving it.

After 30 days, you may be entitled to a repair, a replacement, or a refund depending on the circumstances.

Contact support@vastholm.com with your order number, a description of the issue, and clear photographs of the item, the packaging, and the shipping label where possible.

Where an item is faulty, damaged, incorrect, or not as described, we cover the cost of return postage.

Cancelling before dispatch

Orders can be cancelled at no cost before they are dispatched. Contact support@vastholm.com as soon as possible with your order number.

Refused or uncollected deliveries

If you refuse delivery or fail to collect a parcel and it is returned to us, we will treat this as a cancellation and refund you in accordance with this policy. Where permitted by law, we may deduct reasonable costs we incur as a result.

Contact

For any question about returns or refunds, contact support@vastholm.com. We aim to respond within 1-3 business days.