Shipping policy

Where we ship

Vastholm currently ships to the United Kingdom.

Additional destinations may be added in future. The destinations available to you are always shown at checkout.

Order processing

Orders are processed after payment has been received and successfully verified.

Orders are usually processed within 1-3 business days.

Processing may take longer during product launches, high-demand periods, public holidays, supplier delays, payment reviews, stock checks, address issues, carrier disruptions, or other unexpected operational delays.

Delivery times

United Kingdom: 8-15 business days from dispatch.

The total time to receive an order is the processing time plus the delivery time. Delivery times are estimates and are not guaranteed delivery dates.

If delivery is significantly delayed beyond the estimated timeframe, please contact us at support@vastholm.com and we will resolve the matter, including arranging a refund where appropriate.

International fulfilment

Orders are fulfilled by international fulfilment partners and are shipped to the United Kingdom from outside the UK.

This means an order may pass through international transit and customs processing before final delivery.

Tracking

You will receive tracking information by email once your order has been dispatched and tracking is available.

Because orders ship internationally, tracking may take several days to begin updating after dispatch, and may not update every day while a parcel is in transit.

Import VAT and customs charges

For orders with a consignment value of GBP 135 or less, UK VAT is included in the price shown at checkout. There is nothing further to pay on delivery: no import VAT, no customs duty, and no carrier handling fee.

For orders with a consignment value above GBP 135, import VAT and any applicable customs duty are collected at the UK border and are the responsibility of the customer unless stated otherwise at checkout.

We have no control over customs processing times or decisions made by customs authorities.

Shipping costs

Shipping rates are displayed at checkout before you complete your order, and may vary depending on order value, product type, and shipping method.

Delivery addresses

Customers are responsible for entering a correct and complete delivery address at checkout, including full name, house number and street name, any flat or unit number, postcode, town or city, and country.

If an order cannot be delivered because the address is incorrect, incomplete, or inaccessible, or because the parcel is not collected, the customer may be responsible for additional shipping costs.

If a parcel is returned to sender, we will contact you to discuss the available options. Reshipping may require an additional shipping fee.

Delayed, lost, or missing parcels

If an order appears to be lost, delayed, or stuck in transit, contact us at support@vastholm.com with your order number.

We will review the tracking information and, where possible, contact the fulfilment partner or carrier for more information.

If an order is confirmed as lost, we will offer a replacement or a full refund.

If a parcel is marked as delivered by the carrier but you have not received it, contact us at support@vastholm.com. We may ask you to check with household members, neighbours, or the carrier before we investigate further.

Circumstances outside our control

We are not responsible for delays caused by customs, carriers, incorrect addresses, failed delivery attempts, missed collection deadlines, or other events outside our reasonable control. This does not affect your statutory rights.

Contact

For any question about shipping or delivery, contact support@vastholm.com.